United Airlines baggage policy varies depending on the passenger’s fare type, destination, and loyalty status. For domestic flights, most passengers are allowed one carry-on bag and one personal item for free, while checked bags are subject to a fee. The baggage allowance and fees for international flights vary depending on the destination and fare type. United Airlines also offers the option to purchase additional baggage allowance or prepay for baggage fees to save money.
What Destinations Does United Airlines Fly To?
United Airlines flies to more than 300 destinations worldwide, including major cities in the United States, Europe, Asia, and South America. Some of the most popular destinations United Airlines serves include New York, Los Angeles, London, Tokyo, and Rio de Janeiro. Passengers can check United Airlines’ website or mobile app to view a complete list of destinations and book their flights.
How Do I Check-In for My United Airlines Flight?
United Airlines offers several check-in options for passengers, including online, mobile, airport kiosks, and traditional check-in at the airport counter. Passengers can check in online or through the United Airlines mobile app up to 24 hours before their flight, which allows them to select their seats and print their boarding passes. Passengers can also use airport kiosks or check in at the airport counter, although these options may involve longer wait times.
Key Information About United Airlines
| Information | Data |
|---|---|
| IATA | UA |
| ICAO | UAL |
| Callsign | UNITED |
| Founded | April 6, 1926 |
| Commenced operations | March 28, 1931 |
| AOC # | UALA008A |
| Hubs | Chicago O’Hare International Airport, Denver International Airport, George Bush Intercontinental Airport, Los Angeles International Airport, Newark Liberty International Airport, San Francisco International Airport, Washington Dulles International Airport |
| Bag information | Carry-on baggage: one personal item and one carry-on bag. Checked baggage fees apply to all checked bags. |
| Frequent-flyer program | MileagePlus |
| Alliance | Star Alliance |
| Fleet size | 825 (as of March 2023) |
| Destinations | 342 (as of March 2023) |
| Parent company | United Airlines Holdings |
| Headquarters | Willis Tower, Chicago, Illinois, U.S. |
| Key people | Scott Kirby (CEO), Brett J. Hart (President), Linda Jojo (EVP for Technology and Chief Digital Officer) |
| Employees | 97,000 (as of March 2023) |
| Website | https://www.united.com/ |
Does United Airlines Offer In-Flight Entertainment?
Yes, United Airlines offers a variety of in-flight entertainment options on most flights, including movies, TV shows, music, and games. Passengers can access these entertainment options through the United Airlines mobile app, personal device, or the in-flight entertainment system. United Airlines also offers Wi-Fi on most flights, which allows passengers to stay connected and access the internet during their flight.
What Is United Airlines’ Carry-On Baggage Policy?
United Airlines allows most passengers to bring one carry-on bag and one personal item on board for free. The carry-on bag must fit in the overhead bin or under the seat in front of the passenger, and the personal item must fit under the seat. The size and weight restrictions for carry-on baggage vary depending on the destination and fare type. Passengers can check United Airlines’ website or mobile app for specific details on their carry-on baggage allowance.
How Do I Cancel My United Airlines Flight?
Passengers can cancel their United Airlines flight online, through the United Airlines mobile app, or by calling the United Airlines customer service center. The cancellation policy and fees vary depending on the fare type and timing of the cancellation. Passengers with non-refundable fares may be subject to cancellation fees, while passengers with refundable fares may be able to cancel their flights for free. United Airlines also offers the option to purchase travel protection, which can provide additional flexibility and protection against unexpected changes or cancellations.
What Is United Airlines’ Seating Policy?
United Airlines offers several seating options for passengers, including standard economy seats, Economy Plus seats with extra legroom, and premium cabin seats for international flights. Passengers can select their seats when they check in online or through the United Airlines mobile app or pay for seat selection in advance. United Airlines also offers the option to upgrade to a higher class of service or to purchase a preferred seat with more legroom.
How Do I Book a United Airlines Flight?
Passengers can book a United Airlines flight online through the United Airlines website or mobile app or by calling the United Airlines reservations center. The booking process involves selecting the desired flight itinerary, entering passenger information, selecting seats, and providing payment information. United Airlines also offers the option to purchase travel protection or add-ons such as extra baggage allowance or in-flight Wi-Fi.
Does United Airlines Offer Wi-Fi on Its Flights?
Yes, United Airlines offers Wi-Fi on most of its flights, allowing passengers to stay connected and access the internet during their flight. The availability of Wi-Fi varies depending on the aircraft and route, and passengers can check United Airlines’ website or mobile app for more information. United Airlines also offers the option to purchase Wi-Fi access in advance or on board the flight.
Busiest Domestic Routes for United Airlines
| Rank | City/Airport (From) | City/Airport (To) | Passengers | Baggage (tons) |
|---|---|---|---|---|
| 1 | San Francisco, CA (SFO) | Los Angeles, CA (LAX) | 1,960,000 | 8,100 |
| 2 | New York, NY (LGA) | Chicago, IL (ORD) | 1,856,000 | 7,690 |
| 3 | Los Angeles, CA (LAX) | San Francisco, CA (SFO) | 1,679,000 | 6,950 |
| 4 | Chicago, IL (ORD) | New York, NY (LGA) | 1,632,000 | 6,760 |
| 5 | New York, NY (EWR) | Chicago, IL (ORD) | 1,404,000 | 5,810 |
| 6 | Chicago, IL (ORD) | Denver, CO (DEN) | 1,379,000 | 5,710 |
| 7 | Houston, TX (IAH) | Denver, CO (DEN) | 1,342,000 | 5,560 |
| 8 | Denver, CO (DEN) | Chicago, IL (ORD) | 1,316,000 | 5,450 |
| 9 | Los Angeles, CA (LAX) | New York, NY (EWR) | 1,307,000 | 5,420 |
| 10 | Denver, CO (DEN) | Houston, TX (IAH) | 1,285,000 | 5,320 |
What Is United Airlines’ Loyalty Program?
United Airlines’ loyalty program is called MileagePlus, which rewards frequent flyers with points that can be redeemed for flights, upgrades, and other travel benefits. MileagePlus has several tiers, including Premier Silver, Premier Gold, Premier Platinum, and Premier 1K, which offer increasing levels of benefits such as priority boarding, lounge access, and bonus miles. Passengers can enroll in MileagePlus for free on the United Airlines website or mobile app and earn points by flying with United Airlines or its partner airlines.
How Do I Request a Refund From United Airlines?
Passengers can request a refund from United Airlines online, through the United Airlines mobile app, or by calling the United Airlines customer service center. The refund policy and eligibility vary depending on the fare type and timing of the cancellation. Passengers with refundable fares may be able to receive a full refund, while passengers with non-refundable fares may be subject to cancellation fees or voucher credits. United Airlines also offers the option to purchase travel protection, which can provide additional coverage and flexibility in case of unexpected changes or cancellations.
What Is United Airlines’ Pet Policy?
United Airlines allows passengers to travel with small pets in the cabin or larger pets in the cargo hold, subject to certain restrictions and fees. Passengers must comply with United Airlines’ pet policy and guidelines, including providing proper documentation, carriers, and health certifications. The fees and restrictions vary depending on the destination and type of pet, and passengers should check United Airlines’ website or contact customer service for specific details.
How Do I Make Changes to My United Airlines Flight?
Passengers can make changes to their United Airlines flight online, through the United Airlines mobile app, or by calling the United Airlines customer service center. The change policy and fees vary depending on the fare type and timing of the change. Passengers with non-refundable fares may be subject to change fees or additional charges, while passengers with refundable fares may be able to make changes for free or with a reduced fee. United Airlines also offers the option to purchase travel protection, which can provide additional flexibility and protection against unexpected changes or cancellations.
What Is United Airlines’ Check-In Policy?
United Airlines offers several check-in options for passengers, including online, mobile, airport kiosks, and traditional check-in at the airport counter. Passengers can check in online or through the United Airlines mobile app up to 24 hours before their flight, which allows them to select their seats and print their boarding passes. Passengers can also use airport kiosks or check in at the airport counter, although these options may involve longer wait times. United Airlines also offers the option to purchase Premier Access, which provides expedited check-in and security screening.
Busiest International Routes for United Airlines
| Rank | City/Airport (From) | City/Airport (To) | Passengers | Baggage (tons) |
|---|---|---|---|---|
| 1 | Newark (EWR) | London Heathrow (LHR) | 2,108,000 | 6,908 |
| 2 | San Francisco (SFO) | Hong Kong (HKG) | 1,456,000 | 4,429 |
| 3 | Los Angeles (LAX) | Sydney (SYD) | 1,329,000 | 4,348 |
| 4 | San Francisco (SFO) | Taipei (TPE) | 1,308,000 | 3,973 |
| 5 | San Francisco (SFO) | Seoul (ICN) | 1,291,000 | 3,928 |
| 6 | Newark (EWR) | Frankfurt (FRA) | 1,273,000 | 4,189 |
| 7 | Chicago (ORD) | London Heathrow (LHR) | 1,235,000 | 4,046 |
| 8 | Houston (IAH) | Mexico City (MEX) | 1,201,000 | 4,408 |
| 9 | San Francisco (SFO) | London Heathrow (LHR) | 1,186,000 | 3,889 |
| 10 | San Francisco (SFO) | Frankfurt (FRA) | 1,154,000 | 3,546 |
What Are United Airlines’ Boarding Procedures?
United Airlines follows a group boarding process, with passengers boarding in groups based on their fare class, elite status, and other factors. Boarding groups are typically designated by a letter and are announced by gate agents before boarding. United also offers a pre-boarding option for passengers who require additional assistance, such as those traveling with young children or individuals with disabilities.
Does United Airlines offer a mobile app for flight bookings?
Yes, United Airlines offers a mobile app that allows passengers to book flights, manage reservations, check flight status, and access their MileagePlus account. The app is available for free download on both iOS and Android devices.
What Is United Airlines’ Cancellation Policy?
United Airlines’ cancellation policy varies based on the fare class and type of ticket purchased. Generally, non-refundable tickets cannot be canceled or refunded, while refundable tickets may be canceled for a full refund. United also offers a flexible booking policy that allows passengers to change or cancel their flight without a fee as long as the change is made within 24 hours of booking.
How Do I Contact United Airlines’ Customer Service?
United Airlines’ customer service can be reached through several channels, including phone, email, and social media. The airline’s customer service phone number is 1-800-864-8331, and it is available 24/7. Customers can also contact United through the airline’s social media accounts or by submitting a request through the airline’s website.
What Is United Airlines’ Infant Policy?
United Airlines allows infants under the age of 2 to travel on an adult’s lap for a fee or purchase a separate seat at a discounted rate. Additionally, the airline provides complimentary bassinets on select flights for infants weighing less than 20 pounds. United also allows passengers to bring a limited amount of baby items, such as a stroller or car seat, free of charge.
United Airlines Fleet Details
| Aircraft | Current Fleet | Stored / Scrapped | History | On Order | Total | Age |
|---|---|---|---|---|---|---|
| Airbus A319 | 55 | 2 | 1997-2022 | – | 57 | 20.1 years |
| Airbus A320 | 97 | 3 | 1993-2022 | – | 100 | 22.0 years |
| Airbus A321 | 68 | – | 2013-2022 | 3 | 71 | 6.1 years |
| Airbus A350-900 | 18 | – | 2018-2022 | 40 | 58 | 2.3 years |
| Boeing 737 MAX 9 | 14 | – | 2018-2022 | 161 | 175 | 1.9 years |
| Boeing 737-700 | 30 | – | 1998-2022 | – | 30 | 20.8 years |
| Boeing 737-800 | 141 | – | 1999-2022 | – | 141 | 20.3 years |
| Boeing 737-900 | 138 | – | 2001-2022 | – | 138 | 19.5 years |
| Boeing 737-10 | – | – | – | 100 | 100 | – |
| Boeing 757-200 | 21 | – | 1993-2020 | – | 21 | 27.4 years |
| Boeing 767-300ER | 52 | – | 1988-2018 | – | 52 | 27.9 years |
| Boeing 777-200ER | 19 | – | 1996-2020 | – | 19 | 23.9 years |
| Boeing 777-300ER | 22 | – | 2013-2022 | – | 22 | 5.5 years |
| Boeing 787-8 | 12 | – | 2012-2022 | – | 12 | 8.4 years |
| Boeing 787-9 | 28 | – | 2014-2022 | 4 | 32 | 4.8 years |
| Boeing 787-10 | 14 | – | 2018-2022 | 6 | 20 | 2.0 years |
| Total | 780 | 5 | 314 | 1,099 | 17.6 years |
Does United Airlines Offer First-Class Seating?
Yes, United Airlines offers first-class seating on select flights. First-class passengers have access to a range of premium amenities, including lie-flat seats, priority boarding, and complimentary food and beverages.
How Do I Redeem My United Airlines Frequent Flyer Points?
United Airlines’ frequent flyer program is called MileagePlus and allows passengers to earn and redeem points for flights, hotel stays, car rentals, and more. To redeem MileagePlus points, passengers can log in to their account on United’s website or mobile app and select the desired redemption option. Redemption options vary based on the number of points available and the passenger’s elite status.
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