JetBlue Airways’ baggage policy allows passengers to bring one carry-on bag and one personal item, such as a purse, laptop, or small backpack, onboard for free. Checked baggage fees may apply, and the fees vary depending on the destination and the number of bags. The maximum weight allowed for checked baggage is 50 pounds, and the maximum size is 62 linear inches (length + width + height). JetBlue also has restrictions on certain items, such as hazardous materials and firearms, which cannot be carried on board.
What Destinations Does JetBlue Airways Fly To?
JetBlue Airways offers flights to more than 100 destinations in the United States, Mexico, the Caribbean, Central and South America, and Europe. Some of the popular destinations served by JetBlue include New York City, Boston, Orlando, Fort Lauderdale, Los Angeles, San Francisco, Cancun, Santo Domingo, San Juan, and Aruba. You can check the JetBlue Airways website or mobile app to see a list of destinations and flight schedules.
Key Information About JetBlue Airways:
| Information | Data |
|---|---|
| IATA | B6 |
| ICAO | JBU |
| Callsign | JETBLUE |
| Founded | August 1998 |
| Commenced operations | February 2000 |
| AOC # | JBUA025A |
| Hubs | John F. Kennedy International Airport, Boston Logan International Airport, Fort Lauderdale–Hollywood International Airport, Long Beach Airport, Orlando International Airport, Luis Muñoz Marín International Airport |
| Bag information | Carry-on baggage: one personal item and one carry-on bag. Checked baggage fees apply to all checked bags. |
| Frequent-flyer program | TrueBlue |
| Alliance | None |
| Fleet size | 275 (as of March 2023) |
| Destinations | 102 (as of March 2023) |
| Parent company | JetBlue Airways Corporation |
| Headquarters | Long Island City, New York, U.S. |
| Key people | Robin Hayes (CEO), Joanna Geraghty (President & COO) |
| Employees | 21,000 (as of March 2023) |
| Website | https://www.jetblue.com/ |
How Do I Check-In for My JetBlue Airways Flight?
JetBlue Airways offers several check-in options, including online, mobile, and airport kiosks. Online check-in is available up to 24 hours before departure and allows passengers to select their seats and print their boarding passes. Mobile check-in is available through the JetBlue mobile app and allows passengers to access their boarding passes on their smartphones. Airport kiosk check-in is available at most airports and allows passengers to print their boarding passes and check their bags. Passengers can also check in at the airport ticket counter or curbside check-in.
Does JetBlue Airways Offer In-Flight Entertainment?
Yes, JetBlue Airways offers in-flight entertainment on most of its flights, including free movies, TV shows, and music. Passengers can access the entertainment options through their personal devices or the seatback screens on select aircraft. JetBlue also offers free high-speed Wi-Fi on all of its flights so that passengers can stay connected during their journey.
What Is JetBlue Airways’ Carry-On Baggage Policy?
JetBlue Airways allows each passenger to bring one carry-on bag and one personal item, such as a purse, laptop, or small backpack, onboard for free. The carry-on bag must be at most 22 x 14 x 9 inches in size, including handles and wheels. Passengers must be able to lift their carry-on bags and place them in the overhead bin unassisted.
How Do I Cancel My JetBlue Airways Flight?
If you need to cancel your JetBlue Airways flight, you can do so online, through the JetBlue mobile app, or by calling the JetBlue Airways customer service center. Depending on the fare type and the timing of the cancellation, you may be eligible for a refund or a travel credit. JetBlue Airways also offers the option to change your flight itinerary or add travel protection for a fee.
Busiest Domestic Routes For JetBlue Airways
| Rank | City/Airport (From) | City/Airport (To) | Passengers | Baggage (tons) |
|---|---|---|---|---|
| 1 | Boston, MA (BOS) | New York, NY (JFK) | 2,583,000 | 14,966 |
| 2 | New York, NY (JFK) | Orlando, FL (MCO) | 1,466,000 | 8,499 |
| 3 | Boston, MA (BOS) | Fort Lauderdale, FL (FLL) | 1,236,000 | 7,164 |
| 4 | New York, NY (JFK) | Fort Lauderdale, FL (FLL) | 1,173,000 | 6,782 |
| 5 | New York, NY (JFK) | Los Angeles, CA (LAX) | 1,151,000 | 6,651 |
| 6 | New York, NY (JFK) | San Juan, PR (SJU) | 1,068,000 | 6,185 |
| 7 | New York, NY (JFK) | San Francisco, CA (SFO) | 1,042,000 | 6,027 |
| 8 | Fort Lauderdale, FL (FLL) | San Juan, PR (SJU) | 934,000 | 5,408 |
| 9 | Boston, MA (BOS) | San Juan, PR (SJU) | 902,000 | 5,223 |
| 10 | New York, NY (JFK) | Boston, MA (BOS) | 895,000 | 5,177 |
What Is JetBlue Airways’ Seating Policy?
JetBlue Airways offers several seating options for passengers, including standard seats, extra legroom seats, and Mint seats, available on select transcontinental and Caribbean routes. Standard seats on JetBlue Airways flights have a seat pitch of 32 inches and a width of 18 inches, while extra legroom seats have a seat pitch of up to 38 inches. Mint seats offer lie-flat beds, personalized dining options, and premium amenities. Passengers can select their seats during the booking process or through the JetBlue Airways website or mobile app.
How Do I Book a JetBlue Airways Flight?
Booking a JetBlue Airways flight is easy and can be done online, through the JetBlue Airways mobile app, or by calling the JetBlue Airways customer service center. To book a flight online, simply visit the JetBlue Airways website, enter your travel dates and destination, and select your flight. You can also choose your seat and add additional services, such as checked baggage or travel insurance, during the booking process.
Does JetBlue Airways Offer Wi-Fi on Its Flights?
Yes, JetBlue Airways offers free high-speed Wi-Fi on all of its flights so that passengers can stay connected during their journey. The Wi-Fi service is available on most flights and can be accessed through personal devices or seatback screens on select aircraft. Passengers can stream free movies, TV shows, and music using the JetBlue Airways in-flight entertainment system.
What Is JetBlue Airways’ Loyalty Program?
JetBlue Airways’ loyalty program is called TrueBlue, and it allows members to earn points for every flight they take with JetBlue Airways. Members can also earn points by shopping with JetBlue’s partners, such as hotels and rental car companies. Points can be redeemed for free flights, upgrades, and other rewards. Members of the TrueBlue program can also enjoy additional benefits, such as waived fees and priority boarding.
How Do I Request a Refund from JetBlue Airways?
If you need to request a refund from JetBlue Airways, you can do so online, through the JetBlue Airways mobile app, or by calling the JetBlue Airways customer service center. Refunds are typically only issued for eligible fares and may be subject to fees or restrictions. JetBlue Airways also offers the option to change your flight itinerary or add travel protection for a fee.
What Is JetBlue Airways’ Pet Policy?
JetBlue Airways allows passengers to travel with small cats and dogs in the cabin for a fee. Pets must be in an airline-approved carrier that fits under the seat in front of the passenger. The carrier and pet combined must weigh no more than 20 pounds. JetBlue Airways also has restrictions on certain breeds of dogs and requires health certificates for some pets. Passengers should contact JetBlue Airways customer service for more information on the pet policy and to make arrangements for their pets.
How Do I Make Changes to My JetBlue Airways Flight?
If you need to make changes to your JetBlue Airways flight, you can do so online, through the JetBlue Airways mobile app, or by calling the JetBlue Airways customer service center. Depending on the fare type and the timing of the change, you may be subject to fees or restrictions. JetBlue Airways also offers the option to add travel protection to your booking to protect against unexpected changes or cancellations.
Busiest International Routes for JetBlue Airways
| Rank | City/Airport (From) | City/Airport (To) | Passengers | Baggage (tons) |
|---|---|---|---|---|
| 1 | San Juan, PR (SJU) | Santo Domingo, DR (SDQ) | 276,000 | 1,148 |
| 2 | Santo Domingo, DR (SDQ) | San Juan, PR (SJU) | 272,000 | 1,132 |
| 3 | Santiago, DR (STI) | New York, NY (JFK) | 147,000 | 610 |
| 4 | Mexico City, MX (MEX) | New York, NY (JFK) | 135,000 | 561 |
| 5 | Cancun, MX (CUN) | New York, NY (JFK) | 118,000 | 490 |
| 6 | Port-au-Prince, HT (PAP) | Fort Lauderdale, FL (FLL) | 114,000 | 474 |
| 7 | Santo Domingo, DR (SDQ) | New York, NY (JFK) | 112,000 | 464 |
| 8 | Mexico City, MX (MEX) | Fort Lauderdale, FL (FLL) | 102,000 | 423 |
| 9 | Kingston, JM (KIN) | New York, NY (JFK) | 89,000 | 369 |
| 10 | Bogota, CO (BOG) | Fort Lauderdale, FL (FLL) | 86,000 | 357 |
What Is JetBlue Airways’ Check-In Policy?
JetBlue Airways offers several check-in options, including online, mobile, and airport kiosks. Online check-in is available up to 24 hours before departure and allows passengers to select their seats and print their boarding passes. Mobile check-in is available through the JetBlue mobile app and allows passengers to access their boarding passes on their smartphones. Airport kiosk check-in is available at most airports and allows passengers to print their boarding passes and check their bags. Passengers can also check in at the airport ticket counter or curbside check-in.
What Are JetBlue Airways’ Boarding Procedures?
JetBlue Airways uses a boarding group system, with passengers divided into several groups based on their fare type and loyalty status. Passengers are typically called to the board by group number, with higher-status passengers and those with certain fare types boarding first. Passengers can find their boarding group and boarding time on their boarding pass or through the JetBlue Airways mobile app.
Does JetBlue Airways Offer a Mobile App for Flight Bookings?
Yes, JetBlue Airways offers a mobile app that allows passengers to book flights, manage their bookings, check-in for their flights, and access in-flight entertainment. The app also allows passengers to view their TrueBlue loyalty program account and track their loyalty points. The JetBlue Airways mobile app is available for free download on iOS and Android devices.
What Is JetBlue Airways’ Cancellation Policy?
JetBlue Airways’ cancellation policy varies depending on the fare type and the timing of the cancellation. Passengers with non-refundable fares may be subject to cancellation fees, while passengers with refundable fares may be able to cancel their flights for free. JetBlue Airways also offers the option to purchase travel protection, which can provide additional flexibility and protection against unexpected changes or cancellations.
How Do I Contact JetBlue Airways’ Customer Service?
Passengers can contact JetBlue Airways’ customer service by phone, email, or live chat. The JetBlue Airways website has a comprehensive customer service section with frequently asked questions, contact information, and a live chat option. Passengers can also call the JetBlue Airways customer service center or send an email to the customer service team.
What Is JetBlue Airways’ Infant Policy?
JetBlue Airways allows infants to travel on their parent’s lap for a fee or in a separate seat with an approved child restraint system. Infants must be at least seven days old to travel on JetBlue Airways, and parents must provide proof of age at check-in. JetBlue Airways also allows parents to bring their infant a diaper bag and a car seat at no additional charge.
Does JetBlue Airways Offer First-Class Seating?
No, JetBlue Airways does not offer first-class seating. However, the airline offers a premium cabin called Mint, which features lie-flat seats, individual suites, and other premium amenities. Mint is available on select routes and is designed to provide a first-class experience for passengers.
JetBlue Airways Fleet Details
| Aircraft | Current Fleet | Stored / Scrapped | History | On Order | Total | Age |
|---|---|---|---|---|---|---|
| Airbus A220-300 | 0 | 0 | – | 70 | 70 | – |
| Airbus A321-200 | 67 | 0 | 2017-2020 | 0 | 67 | 9.7 |
| Airbus A321neo | 13 | 0 | 2019-2021 | 98 | 111 | 1.6 |
| Embraer E190 | 60 | 0 | 2005-2018 | 0 | 60 | 13.8 |
| Total | 140 | 0 | – | 168 | 308 | 7.7 |
How Do I Redeem My JetBlue Airways Frequent Flyer Points?
Passengers can redeem their JetBlue Airways frequent flyer points through the TrueBlue loyalty program website or mobile app. Points can be redeemed for free flights, upgrades, and other rewards and transferred to other loyalty programs or donated to charity. The TrueBlue program also offers various promotions and bonuses that can help members earn and redeem points more effectively.
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